Frequently Asked Questions
Everything you need to know about our premium offerings.
How should I store my Flor de Caña products?
To maintain optimal flavor and quality, we recommend storing your items in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
Do you offer international shipping?
Currently, we ship to most major international destinations. Shipping costs and delivery times vary by country and are calculated at checkout.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Are your products sustainably sourced?
Yes, sustainability is at the heart of our brand. We adhere to strict environmental standards and hold various certifications ensuring our production processes protect the ecosystem.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.