Returns & Exchanges

At Flor de Caña, we strive for excellence in every bite, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food products, we offer replacements or refunds for quality concerns reported within 48 hours of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of receiving your order, including your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the product and its packaging to help us assess the damage or quality concern for our quality control team.

• 3.
  Review Process

  Our team will review your claim within 1-2 business days to determine eligibility for a full refund or a complimentary replacement shipment.

• 4.
  Resolution

  Once approved, refunds will be processed to your original payment method, or a fresh replacement will be prioritized for immediate dispatch.